POST api/interaction

Create/update a interaction.

Requires Authorisation

The api request must supply authenticated token in a custom variable in the request header. The custom variable name is configured in web.config. The default name of the custom variable is “X-Fern-Token”.

Requires Api License and User Access

The api requires license and user permission for API ID, POSTapi/interaction. The user permission can be defined on User Settings screen in Abacus. For license, please contact Fern manager.

Request Information

URI Parameters

None.

Body Parameters

Customer Interaction data.

CustomerInteractionsDto

Name	Description	Type	Additional information
Interaction	Complaints List	Collection of ComplaintDto

Request Formats

application/json, text/json

Sample:

{
  "interaction": [
    {
      "interactionID": 1,
      "customerId": 1,
      "interactionTypeID": 1,
      "description": "sample string 1",
      "assignedTo": 1,
      "complaintStatus": 1,
      "openedDate": "sample string 2",
      "resolvedDate": "sample string 3",
      "openedBy": 1,
      "resolvedBy": 1,
      "editUserId": 1,
      "editDate": "sample string 4",
      "addUserId": 1,
      "addDate": "sample string 5",
      "notes": [
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        },
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        }
      ],
      "assignedInfoStatus": [
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        },
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        }
      ],
      "complaintStatusInfo": [
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        },
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        }
      ],
      "surveys": [
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        },
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        }
      ],
      "interactionNumber": "sample string 6"
    },
    {
      "interactionID": 1,
      "customerId": 1,
      "interactionTypeID": 1,
      "description": "sample string 1",
      "assignedTo": 1,
      "complaintStatus": 1,
      "openedDate": "sample string 2",
      "resolvedDate": "sample string 3",
      "openedBy": 1,
      "resolvedBy": 1,
      "editUserId": 1,
      "editDate": "sample string 4",
      "addUserId": 1,
      "addDate": "sample string 5",
      "notes": [
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        },
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        }
      ],
      "assignedInfoStatus": [
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        },
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        }
      ],
      "complaintStatusInfo": [
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        },
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        }
      ],
      "surveys": [
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        },
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        }
      ],
      "interactionNumber": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<CustomerInteractionsDto xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.CRM">
  <Interaction>
    <ComplaintDto>
      <AddDate>sample string 5</AddDate>
      <AddUserId>1</AddUserId>
      <AssignedInfoStatus>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
      </AssignedInfoStatus>
      <AssignedTo>1</AssignedTo>
      <ComplaintStatus>New</ComplaintStatus>
      <ComplaintStatusInfo>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
      </ComplaintStatusInfo>
      <CustomerId>1</CustomerId>
      <Description>sample string 1</Description>
      <EditDate>sample string 4</EditDate>
      <EditUserId>1</EditUserId>
      <InteractionID>1</InteractionID>
      <InteractionNumber>sample string 6</InteractionNumber>
      <InteractionTypeID>1</InteractionTypeID>
      <Notes>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
      </Notes>
      <OpenedBy>1</OpenedBy>
      <OpenedDate>sample string 2</OpenedDate>
      <ResolvedBy>1</ResolvedBy>
      <ResolvedDate>sample string 3</ResolvedDate>
      <Surveys xmlns:d4p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto">
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
      </Surveys>
    </ComplaintDto>
    <ComplaintDto>
      <AddDate>sample string 5</AddDate>
      <AddUserId>1</AddUserId>
      <AssignedInfoStatus>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
      </AssignedInfoStatus>
      <AssignedTo>1</AssignedTo>
      <ComplaintStatus>New</ComplaintStatus>
      <ComplaintStatusInfo>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
      </ComplaintStatusInfo>
      <CustomerId>1</CustomerId>
      <Description>sample string 1</Description>
      <EditDate>sample string 4</EditDate>
      <EditUserId>1</EditUserId>
      <InteractionID>1</InteractionID>
      <InteractionNumber>sample string 6</InteractionNumber>
      <InteractionTypeID>1</InteractionTypeID>
      <Notes>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
      </Notes>
      <OpenedBy>1</OpenedBy>
      <OpenedDate>sample string 2</OpenedDate>
      <ResolvedBy>1</ResolvedBy>
      <ResolvedDate>sample string 3</ResolvedDate>
      <Surveys xmlns:d4p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto">
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
      </Surveys>
    </ComplaintDto>
  </Interaction>
</CustomerInteractionsDto>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Response Codes

Success Status:

Created (201), please see resource description below.

Failed Status(es):

Resource Description

Returns created customer interaction.

CustomerInteractionsDto

Name	Description	Type	Additional information
Interaction	Complaints List	Collection of ComplaintDto

Response Formats

application/json, text/json

Sample:

{
  "interaction": [
    {
      "interactionID": 1,
      "customerId": 1,
      "interactionTypeID": 1,
      "description": "sample string 1",
      "assignedTo": 1,
      "complaintStatus": 1,
      "openedDate": "sample string 2",
      "resolvedDate": "sample string 3",
      "openedBy": 1,
      "resolvedBy": 1,
      "editUserId": 1,
      "editDate": "sample string 4",
      "addUserId": 1,
      "addDate": "sample string 5",
      "notes": [
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        },
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        }
      ],
      "assignedInfoStatus": [
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        },
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        }
      ],
      "complaintStatusInfo": [
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        },
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        }
      ],
      "surveys": [
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        },
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        }
      ],
      "interactionNumber": "sample string 6"
    },
    {
      "interactionID": 1,
      "customerId": 1,
      "interactionTypeID": 1,
      "description": "sample string 1",
      "assignedTo": 1,
      "complaintStatus": 1,
      "openedDate": "sample string 2",
      "resolvedDate": "sample string 3",
      "openedBy": 1,
      "resolvedBy": 1,
      "editUserId": 1,
      "editDate": "sample string 4",
      "addUserId": 1,
      "addDate": "sample string 5",
      "notes": [
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        },
        {
          "terminalName": "sample string 1",
          "userName": "sample string 2",
          "complaintNoteID": 1,
          "noteID": 1,
          "note": "sample string 3",
          "creationDate": "sample string 4",
          "editDate": "sample string 5",
          "terminalID": 1,
          "editUserID": 1,
          "userID": 1,
          "complaintID": 1
        }
      ],
      "assignedInfoStatus": [
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        },
        {
          "complaintId": 1,
          "userId": 1,
          "addDate": "sample string 1",
          "addUserId": 1,
          "interactionUserID": 1
        }
      ],
      "complaintStatusInfo": [
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        },
        {
          "interactionStatusID": 1,
          "status": 1,
          "interactionID": 1,
          "addDate": "sample string 1",
          "addUserId": 1
        }
      ],
      "surveys": [
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        },
        {
          "surveyID": 1,
          "userDefinedFieldGroupID": 1,
          "date": "sample string 1",
          "totalScore": 1.0,
          "udfLinks": [
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            },
            {
              "udfLinkID": 1,
              "surveyID": 1,
              "customerID": 1,
              "cuAccountID": 1,
              "productID": 1,
              "cuInsurancePolicyID": 1,
              "receiptNo": 1,
              "branchID": 1,
              "interactionID": 1,
              "cuLoanReviewID": 1,
              "udfFieldID": 1,
              "value": "sample string 1",
              "userDefinedFieldListID": 1,
              "order": 1,
              "mask": "sample string 2",
              "mandatory": true,
              "uniqueField": true,
              "validateActiveUDF": true,
              "udfType": 64,
              "fieldName": "sample string 3",
              "fieldCurrency": 1,
              "dateValue": "sample string 4",
              "customerTypes": 1
            }
          ]
        }
      ],
      "interactionNumber": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<CustomerInteractionsDto xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.CRM">
  <Interaction>
    <ComplaintDto>
      <AddDate>sample string 5</AddDate>
      <AddUserId>1</AddUserId>
      <AssignedInfoStatus>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
      </AssignedInfoStatus>
      <AssignedTo>1</AssignedTo>
      <ComplaintStatus>New</ComplaintStatus>
      <ComplaintStatusInfo>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
      </ComplaintStatusInfo>
      <CustomerId>1</CustomerId>
      <Description>sample string 1</Description>
      <EditDate>sample string 4</EditDate>
      <EditUserId>1</EditUserId>
      <InteractionID>1</InteractionID>
      <InteractionNumber>sample string 6</InteractionNumber>
      <InteractionTypeID>1</InteractionTypeID>
      <Notes>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
      </Notes>
      <OpenedBy>1</OpenedBy>
      <OpenedDate>sample string 2</OpenedDate>
      <ResolvedBy>1</ResolvedBy>
      <ResolvedDate>sample string 3</ResolvedDate>
      <Surveys xmlns:d4p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto">
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
      </Surveys>
    </ComplaintDto>
    <ComplaintDto>
      <AddDate>sample string 5</AddDate>
      <AddUserId>1</AddUserId>
      <AssignedInfoStatus>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
        <ComplaintUserDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <ComplaintId>1</ComplaintId>
          <InteractionUserID>1</InteractionUserID>
          <UserId>1</UserId>
        </ComplaintUserDto>
      </AssignedInfoStatus>
      <AssignedTo>1</AssignedTo>
      <ComplaintStatus>New</ComplaintStatus>
      <ComplaintStatusInfo>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
        <ComplaintStatusDto>
          <AddDate>sample string 1</AddDate>
          <AddUserId>1</AddUserId>
          <InteractionID>1</InteractionID>
          <InteractionStatusID>1</InteractionStatusID>
          <Status>1</Status>
        </ComplaintStatusDto>
      </ComplaintStatusInfo>
      <CustomerId>1</CustomerId>
      <Description>sample string 1</Description>
      <EditDate>sample string 4</EditDate>
      <EditUserId>1</EditUserId>
      <InteractionID>1</InteractionID>
      <InteractionNumber>sample string 6</InteractionNumber>
      <InteractionTypeID>1</InteractionTypeID>
      <Notes>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
        <ComplaintNoteDto>
          <ComplaintID>1</ComplaintID>
          <ComplaintNoteID>1</ComplaintNoteID>
          <CreationDate>sample string 4</CreationDate>
          <EditDate>sample string 5</EditDate>
          <EditUserID>1</EditUserID>
          <Note>sample string 3</Note>
          <NoteID>1</NoteID>
          <TerminalID>1</TerminalID>
          <TerminalName>sample string 1</TerminalName>
          <UserID>1</UserID>
          <UserName>sample string 2</UserName>
        </ComplaintNoteDto>
      </Notes>
      <OpenedBy>1</OpenedBy>
      <OpenedDate>sample string 2</OpenedDate>
      <ResolvedBy>1</ResolvedBy>
      <ResolvedDate>sample string 3</ResolvedDate>
      <Surveys xmlns:d4p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto">
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
        <d4p1:SurveyDto>
          <d4p1:Date>sample string 1</d4p1:Date>
          <d4p1:SurveyID>1</d4p1:SurveyID>
          <d4p1:TotalScore>1</d4p1:TotalScore>
          <d4p1:UDFLinks xmlns:d6p1="http://schemas.datacontract.org/2004/07/Fern.Abacus.ObjectModel.Dto.UserDefinedFields">
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
            <d6p1:UserDefinedFieldLinkDto>
              <d6p1:BranchID>1</d6p1:BranchID>
              <d6p1:CUAccountID>1</d6p1:CUAccountID>
              <d6p1:CUInsurancePolicyID>1</d6p1:CUInsurancePolicyID>
              <d6p1:CULoanReviewID>1</d6p1:CULoanReviewID>
              <d6p1:CustomerID>1</d6p1:CustomerID>
              <d6p1:CustomerTypes>1</d6p1:CustomerTypes>
              <d6p1:DateValue>sample string 4</d6p1:DateValue>
              <d6p1:FieldCurrency>1</d6p1:FieldCurrency>
              <d6p1:FieldName>sample string 3</d6p1:FieldName>
              <d6p1:InteractionID>1</d6p1:InteractionID>
              <d6p1:Mandatory>true</d6p1:Mandatory>
              <d6p1:Mask>sample string 2</d6p1:Mask>
              <d6p1:Order>1</d6p1:Order>
              <d6p1:ProductID>1</d6p1:ProductID>
              <d6p1:ReceiptNo>1</d6p1:ReceiptNo>
              <d6p1:SurveyID>1</d6p1:SurveyID>
              <d6p1:UDFFieldID>1</d6p1:UDFFieldID>
              <d6p1:UDFLinkID>1</d6p1:UDFLinkID>
              <d6p1:UDFType>64</d6p1:UDFType>
              <d6p1:UniqueField>true</d6p1:UniqueField>
              <d6p1:UserDefinedFieldListID>1</d6p1:UserDefinedFieldListID>
              <d6p1:ValidateActiveUDF>true</d6p1:ValidateActiveUDF>
              <d6p1:Value>sample string 1</d6p1:Value>
            </d6p1:UserDefinedFieldLinkDto>
          </d4p1:UDFLinks>
          <d4p1:UserDefinedFieldGroupID>1</d4p1:UserDefinedFieldGroupID>
        </d4p1:SurveyDto>
      </Surveys>
    </ComplaintDto>
  </Interaction>
</CustomerInteractionsDto>